EMT Practice Test

1. Question Content...

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Question1: Cloud Kicks wants to integrate back-end systems with Salesforce. The track the "Shoe of the Month" product shipments to each customer and the associated tracking information is stored in a back-end tracking system.
Which set of this integration?

Question2: Universal Containers is changing their case management system to Salesforce. All Active accounts, contacts, open cases, and closed cases for the past five years must be migrated to Salesforce for go-live. Which approach should the Consultant use for data migration?

Question3: Universal Containers has enabled Social Accounts and contacts. When a sales representative accesses a contact within Salesforce, the representative is unable to see detailed information from the contacts Facebook profile (e.g. contacts wall postings).
What is preventing the sales representative from accessing detailed information on the contacts Facebook page?

Question4: Sales managers at Cloud Kicks need to show reports and dashboards with Opportunity forecast by Product family with team quotas.
Which solution should a Consultant recommend?

Question5: Cloud Kicks is concerned that the sales team is taking longer to dose opportunities in comparison to the same time last year. The VP of sales wants to determine the number of closed deals on a monthly basis and compare the month-over-month results.
Which two actions should the consultant take to meet the requirement?
Choose 2 answers

Question6: Arrange the steps to view record related lists in the correct order (using Salesforce Classic).

Question7: Which of the following stage should be matched with the Forecast Category "Pipeline"?

Question8: What are two considerations for enabling multiple currencies at Cloud Kicks? Choose 2 answers

Question9:

Question10: CORRECT TEXT
What happens if you change a private group to public in Chatter?

Question11: CORRECT TEXT
What happens if a language is deactivated?

Question12: CORRECT TEXT
How do you define clean data?

Question13: A system administrator has been asked to create a report for the executive leadership team to share the status of the call center. Which two chart types should be used to graphically display how long a case has been open?
Choose 2 answers

Question14: Which of the following descriptions best describe Content?

Question15: The Cloud Kicks sales team can create leads for both business and individual customers. Person Accounts have been enabled in its Salesforce org.
How can the Consultant ensure that Leads are converted into either a business Account or a person Account where appropriate?

Question16: Universal Insurance is a large insurance company with a customer base that includes both individual consumers and businesses. The company has implemented Person Accounts in Salesforce. It has a custom object for policies that needs to relate to both Person Accounts and Business Accounts. What is the minimum configuration on the policy custom object needed to meet this requirement?

Question17: Sales managers at Cloud Kicks have noticed that information in some opportunity reports is incomplete. A consultant has performed an analysis and determined that opportunity stages often lack key information that sales managers at each stage because sales reps have yet to enter the data.
What should the consultant recommend so opportunity stage reports always contain the data managers expect?

Question18: Universal Containers to plans implement to implement lead management functionality for channel sales
representative who needs to push pre-qualified leads to their partner. Partners need the ability to access and
update the lead assigned to them. What solution should a consultant recommend for the scenario?

Question19: Which pair of reports is best associated with the business driver "Improve Sales Rep productivity" ?

Question20:

Question21: What are the steps that describe the process map in sales and marketing organizations?

Question22: Planning an implementation - what should be included in end user support plan - choose 2 answers:

Question23: Universal Containers Credit department uses the 3rd party application for credit ratings. Credit department manager need to launch an external web based credit application from a customer's account record in salesforce. The application uses the credit id on the account object. What should a consultant recommended to meet these requirement?

Question24: Who is most interested in ease of use, value, and time-saving solutions?

Question25: Universal Containers wants to track the campaigns that influence won opportunities. Using standard functionality, what should a consultant recommend to meet this requirement? Choose 2 answers

Question26: Which of the following can be synced with Salesforce for Outlook? (Select all that apply)

Question27: UC wants to migrate accounts from the legacy system into Salesforce. Client want the unique Account Ids for the account records in the legacy system to be imported into the salesforce to allow the quality control comparison to be conducted after the migration is completed and facilitate future integration. What solution the consultants recommend to meet this requirement?

Question28: CORRECT TEXT
You have 20,000 leads you want to add to Salesforce. What is the best tool to use?

Question29: The sales representatives at Universal Containers have been experiencing the following Challenges with sales
data within their Salesforce application. It has been difficult to effectively reach contacts. There are many
duplicate contacts. They are unable to segment account data. What should a consultant recommend to remedy
all of these challenges?

Question30: Northern Trail Outfitter's partners need the new quoting functionality that was recently implemented for sales representatives What should be recommended ?

Question31: The sales management at UC is reviewing the quality of leads generated from marketing campaigns. What
information is available to assist with this type of analysis? Choose 2 answers:

Question32: How is access to data controlled through reports?

Question33: Northern Trail Outfitters (NTO) has a public sharing model for accounts and uses the parent account field to create a multi-level account hierarchy. When viewing a parent account, the company would like to see the total value of open opportunities for all accounts in the hierarchy. What solution should a consultant recommend to meet this requirement?

Question34: UC requires credit checks for all opportunities greater than$50000. The credit management team members are
all Salesforce users. What should a consultant recommend to notify the credit manager that an opportunity
needs a credit check?

Question35: Cloud Kicks has a lengthy and complex sales cycle. Opportunities have stages that sales reps must move a deal through, as well as indicate the probability of winning the sale. The sales manager presently uses sales stages and probability for forecasting and wants to simplify the process of reporting on projected sales for the sales team. Which approach should a Consultant recommend to streamline forecast reporting?

Question36: Northern Trail Outfitters (NTO) has over 20,000 Accounts and 75,000 Contacts. NTO wants to ensure the customer data is accurate and that the customers are still currently at their respective companies. How can this be confirmed?

Question37: Sales Rep Phil Smith has an opportunity for $50,000 in the Commitstage. Which aggregates on Phil's forecast will include this amount?(Select all that apply)

Question38: What Sales Cloud feature would allow UP to track which campaigns are related to a specific program initiative?

Question39: The Cloud Kicks global sales team has asked for a simpler way to view and manage its Opportunities pipeline.
The team is often responsible for hundreds of deals at a time across multiple countries and currencies. The account executive has suggested using the Kanban view.
What are three considerations? (Choose three.)

Question40: The Forecast Category on the Opportunity record maps directly, ona one-to-one basis, to the aggregates on the Forecast tab.

Question41: Northern Trail Outfitters (NTO) is preparing for the launch of its new sales cloud implementation to a global user base. With previous sales automation application, the company had slow adoption of the new solution.
What factor should be considered with the sales cloud deployment to help ensure the adoption? Choose 3 answers

Question42: Is 'Join' available as an option for all groups visible through Chatter?

Question43: The sales representatives at Universal Containers have been experiencing the following Challenges with sales data within their Salesforce application. It has been difficult to effectively reach contacts. There are many duplicate contacts. They are unable to segment account data. What should a consultant recommend to remedy all of these challenges?

Question44: Why would you use a Funnel chart?

Question45: Which of the following is good Chatter Etiquette? (Select all that apply)

Question46: Northern Trail Outfitters (NTO) is preparing for the launch of its new sales cloud implementation to a global user base. With previous sales automation application, the company had slow adoption of the new solution. What factor should be considered with the sales cloud deployment to help ensure the adoption? Choose 3 answers

Question47:

Question48: CORRECT TEXT
What is the capability and limit of using email from within Salesforce?

Question49:

Question50: CORRECT TEXT
What is the outcome if no translation exists for a specific component in Salesforce?

Question51: Which of the following statements are true about an end user's forecast? (Select all that apply)

Question52: Cloud Kicks has a multi-phase selling process where every sales stage corresponds with a phase in the process. The first phase is preliminary qualification, where Opportunities should not contribute to Cloud Kicks' forecast. Which two actions should be taken to ensure that Opportunities do not contribute to Cloud Kicks' forecast during the first stage? Choose 2 answers

Question53: CORRECT TEXT
What are the two levels of access to Salesforce CRM Content that can be granted to partner portal users?

Question54: Cloud Kicks is undergoing a GDPR-focused implementation to ensure access to personal information data is limited to only users who need access to a company's account. Cloud Kicks has a private Account model.
How should the Consultant provide specific Account access to the Renewals and Sales Operation teams?

Question55: You have an Opportunity in the Value Proposition stage, for an amount of $1,000 that has a 50% Probability of closing. If all goes well,and this Opportunity closes, how much revenue will be realized?

Question56: Cloud Kicks is in the process of implementing Salesforce for its sales teams. Senior management has concerns about adoption.
What should a consultant recommend to encourage adoption?

Question57: Cloud Kicks Sales Team Folder needs to be shared with the following:
* The CEO role, so that view access is granted
* The CEO's assistant, so that view, share, save, rename, and delete are granted
* The Sales Manager for each region, so that view and save are granted How should the Consultant configure sharing?

Question58: To properly plan for company growth, Cloud kicks needs to track monthly revenue projections from the sales of its annual Subscription service. How should the Consultant configure Salesforce to support this reporting need?

Question59: Cloud Kicks wants to integrate back-end systems with Salesforce. They track the "Shoe of the Month" product shipments to each customer and the associated tracking information is stored in a back-end tracking system.
Which set of objects are critical for this integration?

Question60: Cloud Kicks operates in multiple countries and wants to track historical exchange rates. The Consultant at Cloud Kicks has implemented exchange rates by using advanced currency management. How is the converted currency amount on Opportunities calculated?

Question61: Northern Trail Outfitters (NTO) manages opportunity forecasts using the standard forecast categories in Salesforce customizable forecasting. Each sales stage is aligned with a forecast category. When reviewing the forecast, NTO wants the roll-up of just the opportunities that are in pipeline, best case, and commit. What number in the forecast would provide NTO with the appropriate information?

Question62: Universal publications are a publishing house that sells online subscriptions for its leading magazine.
Customers can make a single Payment, or set up to pay weekly, monthly or quarterly. Universal Publications
wants to use opportunities to track and report on these subscription deals. What should a consultant
recommend to meet this requirement?

Question63: Which of the following describes the Probability field?

Question64: What should a consultant recommend to show a dashboard with forecast by product family with quotas?

Question65:

Question66:

Question67:

Question68: On Lead creation, the Sales Director of Cloud Kicks wants to implement rules to assign lead to the appropriate user. The new record should have the assignee's default record type. Which approach should the Consultant recommend to meet the requirement?

Question69: UC wants to migrate accounts from a legacy system into Salesforce. The client wants the unique account IDs for the account records in the legacy system to be imported into Salesforce to allow a quality control comparison to be conducted after the migration is complete and facilitate future integration. What solution should the consultant recommend to meet this requirement?

Question70: CORRECT TEXT
What is the Translation Workbench?

Question71: Cloud Kicks is implementing Enterprise Territory Management for its retail sales unit. The sales director wants a detailed roll-up forecast for Territories to be provided. Which two recommendations should the Consultant make? Choose 2 answers

Question72: What features ofwork.com can managers use to help sales representatives meet their quotas? Choose 2 answers

Question73: Universal Containers wants to restrict access to accounts and contacts. All users should able to access all the
accounts, but only edit the accounts they own. Users should be able to edit only the contacts for the accounts
they own. To meet these requirements, what should be the OWD access for accounts and contacts?

Question74: Universal publications are a publishing house that sells online subscriptions for its leading magazine.
Customers can make a single Payment, or set up to pay weekly, monthly or quarterly. Universal Publications wants to use opportunities to track and report on these subscription deals. What should a consultant recommend to meet this requirement?

Question75: Northern Trail Outfitters (NTO) uses channel partners for selling and servicing its products. As volume of leads has increased, NTO has noticed a decrease in satisfaction from partners on the quality of leads and a noticeable decrease in the lead conversion rate. What should the consultant suggest in order to increase partner satisfaction with the leads being shared?

Question76: Management at Northern Trail Outfitters want to see forecast numbers by all sales representatives and by multiple product groups. Which two actions should a consultant recommend to meet these requirements? Choose 2 answers

Question77: CORRECT TEXT
If you are usingcustomizableforecasting what currency will the forecast display?

Question78:

Question79: Universal Containers allows to its Sales Rep to negotiate up to 5% discount for their opportunities. Discount more than 5% must be send to their Regional Sale Manager (RSM) for the approval. Discount greater than
15% must be able to send to Regional Vice President (RVP) for the approval. What should a consultant recommended to meet these requirement?

Question80: Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields.
Which three features could be implemented to support this? Choose 3 answers

Question81: Multiple quotes on an opportunity - how to sync them.

Question82: Who is most interested in the alignment of sales and marketing?

Question83: The VP Of Sales at Cloud Kicks wants to give the sales team the power of the Salesforce Mobile app so that sales reps can do their tasks on the go. The sales team needs to create and edit Leads, Contacts, and Opportunities with ease. Which two features should the Consultant recommend for the sales team to use? Choose 2 answers

Question84: CORRECT TEXT
Are there limits on the number of Chatter groups you can join?

Question85: It is unclear how the money spent on marketing campaigns is helping Universal Containers grow its sales business. What is the best way for Universal Containers to capture a return on investment?

Question86: Which feature should a Consultant configure to allow global Service Reps to call customers from within the
Lightning Service Console?

Question87: Universal Containers would like to have account asset detail information and case details shown to Customer Support Agents when they open cases in the Salesforce Console. How should a Consultant fulfill this requirement?

Question88: Universal Containers was bought by a larger company and needs to provide information on a monthly basis to
the new parent company to help predict sales. Which data should the new parent company review?

Question89: Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new
method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents
under 25 MB by the customer.
Which method should the Consultant suggest?

Question90: What is the benefit of Advanced Currency Management?

Question91: UC wants to migrate accounts from the legacy system into Salesforce. Client want the unique Account Ids for the account records in the legacy system to be imported into the salesforce to allow the quality control comparison to be conducted after the migration is completed and facilitate future integration. What solution the consultants recommend to meet this requirement?

Question92: Which roll-up summary fields are supported between two Advanced Currency Management objects when enabling Advanced Currency Management?

Question93: UC uses a seven-step selling methodology. Each sales stage corresponds with a step in the methodology. The first stage is a preliminary qualification step, and opportunities in this stage should not contribute to the forecast. What should a consultant recommend for this scenario? Choose 2 answers

Question94: Sometimes sales reps need to create Contacts without Accounts based on business processes.
What is a consideration for Contacts that are created without Accounts?

Question95: UC uses an approval process on Opportunity to streamline approvals. Sales management needs to analyse the
numbers of opportunities at each step in the approval Process. What Solution will support this request?

Question96: Universal Containers is preparing for the launch of its new Sales Cloud implementation to a global user base.
With previous sales automation application, the company had slow adoption of the new solution. What factors should be considered with the Sales Cloud deployment to help ensure the adoption? Choose 3 answers

Question97: Universal Containers is in the design phase of a complex Sales Cloud implementation. There are teams working on data migration, integration, application, and technical design. What step should a consultant take to ensure that the design accounts for all aspects of the requirements?

Question98: UC need to see customers purchasing activity on Accounts, contacts and contracts detailed pages, how could this be done?

Question99: Cloud Kicks is considering using person Accounts to manage customers, while using business Accounts to manage companies.
What should the Consultant advise?

Question100: The sales team at Cloud Kicks needs to track the number of retail locations for each of its Leads. Once the Lead is converted, the sales team wants to see the number of retail locations related to its customer. The service team also wants to view this information.
Which two actions should the Consultant take to meet this requirement? (Choose two.)

Question101: A company receives support requests through a variety of email addresses and web forms for different parts of
the business.
Which feature combination will ensure that cases are efficiently handled by the most appropriate
representatives?

Question102:

Question103: 2 lines of business LOB, each with custom opportunity stages & record types - choose 2 answers

Question104: Universal Containers is devising a separate sales methodology to upsell service contracts to its existing customer base. The company would like to track and report on these deals separately from other deals. What should a consultant recommend to meet this requirement?

Question105: Northern Trail Outfitters gains sales leads at its annual trade show. Duplicate leads are generated when they are imported and already exist in the system.
What should be done to address the issue with duplicate leads?

Question106: The sales manager at Northern Trail Outfitters (NTO) is concerned that the leads from the marketing department are outdated and poor quality. What action should be taken to address this issue? Choose 2 answers

Question107:

Question108: What is a recommended way to migrate data from an external system while ensuring that the data adheres to
data quality rules established for the Salesforce org?

Question109: Northern Trail Outfitters has its sales support team enter new prospecting leads for sales representatives.
Which three actions should be implemented to enforce data quality and accuracy once the new lead has been qualified and the opportunity has been created to track the deal? (Choose three.)

Question110: You are loading leads into Salesforce. What three things should you do prior to loading the data?

Question111: Cloud Kicks needs the ability to determine the effectiveness of a recent marketing campaign on new leads.
Which solution should the Consultant recommend?

Question112: Universal Containers is expanding sales internationally and has created new price books to handle the various currencies for the five new countries. When a sales representative selects one of the new price books to add a product to an opportunity, there are no products available. What should be evaluated when troubleshooting this issue?

Question113: Cloud Kicks has a lengthy and complex sales cycle. Opportunities have twelve stages that sales reps must move a deal through, as well as indicate the probability of winning the sale. The sales manager presently uses sales stages and probability for forecasting and wants to simplify the process of reporting on projected sales for the sales team.
Which approach should a Consultant recommend to streamline forecast reporting?

Question114: The Universal Containers sales team wants to easily show Account relationships to its sales reps and report on these relationship.
Which two considerations should the consultant take into account?
Choose 2 answers

Question115:

Question116: Universal Containers management wants to increase the productivity of its sales representatives. How can work.com be used to meet this requirement? Choose 2 answers

Question117: What are key ways to increase user productivity?

Question118: When working with multiple currencies, what currency will an individual's forecast be reported in?

Question119: How are Quotas defined in Salesforce?

Question120: Management at Northern Trail Outfitters want to see forecast numbers by all sales representatives and by multiple product groups. Which two actions should a consultant recommend to meet these requirements?
Choose 2 answers

Question121: CORRECT TEXT
What are several ways you can improve Sales Rep productivity?

Question122: Northern Trail Outfitters (NTO) plans to integrate with Salesforce and track product shipments from each customer. The tracking information is currently available in a back-end system.
Which set of objects are important for this integration?

Question123: CORRECT TEXT
What are some use cases for using Sites?

Question124: Cloud Kicks is running a campaign for the Shoe of the Month club. Sales management wants to use Campaign Influence features with Opportunities to attribute a percentage of success to influential campaigns.
Which feature will allow for revenue share with standard and custom attribution models?

Question125: Standard fiscal years must start on January 1st.

Question126:

Question127: Customizable Forecasting allows you to forecast what?

Question128:

Question129:

Question130: Universal Containers' customer service technicians need to access the following information while at a customer site complete the service call: - Customer order history - Level of contracted support - List of replaceable parts Which system can Salesforce integrate with to retrieve this information and makes it available to technicians in the field?

Question131: AW Computing just added the "Total Converted Leads in Hierarchy" roll-up summary field to all campaign
page layouts. However, the administrator cannot see the new field on a campaign record. What else needs to
be configured to see this field?

Question132: Cloud Kicks has three unique product lines, each with a unique sales cycle. Prospect qualification is consistent across the product lines; sales representatives then follow the specific product line's sales cycle. Which two actions should a Consultant recommend to achieve these requirements? Choose 2 answers

Question133: Universal Containers provides customer support for both new products and routine maintenance of existing products. The cases for both types have many stages and fields in common, however, the maintenance cases have additional stages and fields that need to be captured. Which two features should a Consultant recommend to accomplish this objective? Choose 2 Answers

Question134: Sales representatives at Universal Containers log activates on accounts, contacts, and opportunities. The sales manager wants to create a report to see all activities on all of the accounts that the manager owns, including activities on contacts and opportunities. Which report should be recommended to the sales manager?

Question135:

Question136: Universal Containers wants to record information about the conferences it holds and people who attended
them. An attendee could potentially attend multiple conferences. The Company would like to display this
information on the contact layout using the standard configuration. How the system should be designed to
meet the company's requirement.

Question137: The Cloud Kicks IT team wants to enable person Accounts in its Salesforce org. Which three prerequisites must be met before the Consultant can enable person Accounts? Choose 3 answers

Question138: Universal Containers recently rolled out a Salesforce knowledge implementation; however, users are finding unreliable and unrelated Knowledge Articles displayed in the Knowledge One widget in the Salesforce Console. Which two actions should a Consultant recommend to address the lack of quality checking? Choose
2 answers

Question139: Universal Container wants to improve sales productivity in inside sales and it has been advised to consider Salesforce Console for sales. What use case will satisfy this requirement? Choose 2 answers

Question140: Universal containers would like to capture business sector information on a lead and display the information
on the account and contact once the lead has been converted. How can these requirements be met?

Question141: A company has created a new onboarding process. An Agent must create ten open activities that align to a step of this onboarding experience. Creating these activities can take up to 20 minutes each to complete.
What should the Agent recommend to minimize costs?

Question142: Which of the following is good ChatterEtiquette? (Select all that apply)

Question143: Sales representatives at Universal Containers want to share product specification documents with customers
who do not have Salesforce access. These customers should only be allowed to preview the document in the
browser without download permissions. What solution should a consultant recommend to meet this
requirement?

Question144: Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new
method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents
under 25 MB by the customer.
Which method should the Consultant suggest?

Question145: What types of records can be added to Salesforce from Data.com? (Select all that apply)

Question146:

Question147: CORRECT TEXT
What type of report would you use to summarize data across two axis (like a pivot table in excel)?

Question148: CORRECT TEXT
What is a capability of Chatter approvals?

Question149: The sales department at Universal Containers uses approval processes to streamline the approval of high-value
opportunities. These approvals are becoming delayed in the approval process because managers forget to
approve the requests from their home-page. What can a consultant recommend to improve the approval
process? Choose 2 answers

Question150: Universal Containers recently implemented Sales Cloud. Stakeholders want insights into how logging interactions with customers impacts the number of won sales deafs.
Which report should the consultant create to meet the requirement?

Question151: What are the benefits of enabling territory management?
Choose 3 answers

Question152: Sales representatives at Universal Containers want to share product specification documents with customers who do not have Salesforce access. These customers should only be allowed to preview the document in the browser without download permissions. What solution should a consultant recommend to meet this requirement?

Question153: What are the main challenges that Marketing faces when trying to drive more business? (Select all that apply)

Question154: UC wants to migrate accounts from the legacy system into Salesforce. Client want the unique Account Ids for the account records in the legacy system to be imported into the salesforce to allow the quality control comparison to be conducted after the migration is completed and facilitate future integration. What solution the consultants recommend to meet this requirement?

Question155: What is Partner Portal and what does it provide?

Question156: What are some use cases for using Sites?

Question157: Sales representatives at Northern Trail Outfitters are creating opportunities after they are closed/won. Sales management is concerned that pipeline and forecasting reports are inaccurate because of this.
Which two solutions should resolve this issue? (Choose two.)

Question158: Cloud Kicks has a complicated sales process and is currently using 12 stages for Opportunities. Sales representatives often have difficulties deciding when to move Opportunities through the various stages. Which solution should the Consultant recommend?

Question159: Which two capabilities of Lightning Knowledge ensure accurate content in Articles? Choose 2 answers

Question160: Which of the following descriptions best describe Quotes?

Question161: Sales representatives at Universal Containers log activates on accounts, contacts, and opportunities. The sales manager wants to create a report to see all activities on all of the accounts that the manager owns, including activities on contacts and opportunities. Which report should be recommended to the sales manager?

Question162: As part of Enterprise Territory management implementation, Cloud Kicks wants the user to manually search for territory in an active territory model and assign to Opportunities. Which approach should the Consultant suggest to meet this requirement?

Question163: Sales representatives at Universal Software need to collaborate with customers on sales deals to gather requirements, analyse solutions, and deliver proposals. Universal Software wants to ensure that customers are fully engaged throughout each stage in the sales process. What solution should a consultant recommend to facilitate collaboration with customers? Choose 2 answers

Question164: Cloud Kicks want to utilize Opportunities to report and track subscriptions to its "Shoe of the Month" club.
Subscribers can pay in full (all at one time), weekly, monthly, or quarterly. Which solution should the Consultant recommend to meet Cloud Kicks needs?

Question165: UC would like to record performance about the conference and people who attended them. A contact would potentially attend multiple conference. Company would like to display this information on the contact layout using the standard configuration. How the system should be designed to meet the company's requirement.

Question166: A Campaign Call-Down report justifies the spend on programs; helps to know who to target for future campaigns; shows the relations to sales data, lead data, and analysis of campaigns; and reflects how customer community interacts and how it affects sales. Who would benefit most from the idea that this report helps to know who totarget for future campaigns?

Question167: Insurance policies on accounts. 2 sales teams should not see each other's policies. 2 custom objects, each
w/relationship to account object. Both objects private. What are the design considerations here?

Question168: Sales management at Universal Containers wants product managers to become more involved with sales deals that are being delayed in the negotiation stage of the sales process. Product managers need to understand the details of specific sales deals, and address product capability and roadmap questions with customers.
Which two solutions should a consultant recommend to help product managers engage in sales deals?
(Choose two.)

Question169: Universal Containers uses Live Agent to interact with customers. Service Reps complain that it takes too much
time to end the chat and close the case.
Which two features should a Consultant recommend to address this concern? Choose 2 answers

Question170: CORRECT TEXT
We deal with a very large volume of merchants that fall under partner accounts. We need a way to easily track renewals for these accounts. The volume is too high to manually create renewal opportunities for each account. Is there a way to automate this?

Question171: Universal Containers wants to implement Omni Channel within Service Cloud for its representatives. What is the first step required to configure Omni Channel?

Question172: Universal Containers wants to be able to assign Cases based on the same criteria they use for Live Agent
chats. Which feature should a Consultant recommend?

Question173: Universal Containers shares specific accounts with its partners and is considering the use of Salesforce to Salesforce to increase visibility and collaboration for deals managed through its partner channel. The company's key partners also currently use Salesforce.
What should be considered for this implementation?
Choose 2 answers

Question174: Sales representatives and partners of Northern Trail Outfitters (NTO) constantly complain about the poor quality of lead dat a. Leads are owned by the Vice President of Marketing, who has established a task force and a project to remedy the situation. Which approach should the task force consider to improve and maintain the quality of lead data? Choose 2 answers

Question175: What actions can a consultant take during the project planning phase to ensure client stakeholder goals are met? Choose 2 answers

Question176: Which two actions can a consultant take during the project planning phase to ensure client stakeholder goals are met? (Choose two.)

Question177: UC has enabled advanced currency Management. How the converted amount data reported on a report that specific time period when the exchange rates was different.

Question178: Which method should be used to automate repeat opportunities when regular customers are classified as a repeat account type?

Question179: Sales methodology means an industry-recognized standard sales process.

Question180: A consultant is implementing a new instance of Sales Cloud for Cloud Kicks (CK). CK has a global sales presence, supporting a customer base throughout the world.
Which approach should the consultant recommend for setting up an account hierarchy structure?

Question181: Your forecast is available to your manager only after you have clicked the Submit button.

Question182: A company has created a new onboarding process. An Agent must create ten open activities that align to a step
of this onboarding experience. Creating these activities can take up to 20 minutes each to complete.
What should the Agent recommend to minimize costs?

Question183: What is the recommended approach to relate a Person Account to another Account?

Question184: CORRECT TEXT
How are currencies shown in reports?

Question185: Sales reps shouldn't be able to edit certain opportunity fields after closed/won stage (fields reserved for sales ops).

Question186:

Question187: Which role is interested in the report "Sales Activity by Client Last Week" ? (Select all that apply)

Question188: Universal Containers has a large customer base of over 15,000 Accounts and 60,000 contacts. The marketing manager wants to use the customer data for an upcoming new product launch but its concerned contact may have moved to other organization (Contact's email tec has changed) what should a consultant recommend to ensure customer data is accurate?

Question189: CORRECT TEXT
Universal containers has 1price bookwith US dollars & Canadian dollars currency amounts for all products.Salesperson, when adding products to opportunity, only see CAD. What's wrong?
a.Sales reps selected wrongprice book
b.Advanced currency management not enabled for CAD
c.Muli-currency disabled for org
d.Opportunitycurrency setup as CAD (not sure about this)

Question190: 29. Universal containers has recently started using forecasting in collaboration with sales stages to better understand pipeline. All sales reps have submitted their forecasting numbers for approval. The VP pf sales is reviewing the forecast and sees that the open opportunity pipeline report contains a total of $25,000. The VP of sales then notices that there is $15,000 that is not included in the pipeline forecast summary. What should a consultant suggest as a possible reason for exclusion?

Question191: UC implemented new quoting functionality for sales representatives and needs to enable the same
functionality for its partners. How can this be accomplished?

Question192: UC is purchasing smartphones and tablets for MS global sales team members. Sales management wants mobile access to key functionality, including collaboration, customer management, and opportunity management. What component of Salesforce Sales Cloud mobility should a consultant recommend to meet these requirements? Choose 2 answers

Question193: The sales management team at Northern Trail Outfitters (NTO) wants to analyze how the sales funnel is changing throughout the month. NTO wants to store the details of open opportunities weekly, and forecasts and closes business monthly.
What should be recommended?

Question194: Cloud Kicks wants to integrate back-end systems with Salesforce. The track the "Shoe of the Month" product shipments to each customer and the associated tracking information is stored in a back-end tracking system.
Which set of this integration?

Question195: Cloud Kicks has organization-wide defaults set to Private for Account.
With the rollout of Opportunity Teams, what should a consultant consider?

Question196: Why is it important to forecast sales?

Question197: Which method should be used to automate repeat opportunities when regular customers are classified as a repeat account type?

Question198: Cloud Kicks wants to utilize Opportunities to report and track subscriptions to its "Shoe of the Month" club.
Subscribers can pay in full (all at one time), weekly, monthly, or quarterly. Wich solution should the Consultant reccomend to meet Cloud Kicks' need?

Question199: UC uses a seven-step selling methodology. Each sales stage corresponds with a step in the methodology. The
first stage is a preliminary qualification step, and opportunities in this stage should not contribute to the
forecast. What should a consultant recommend for this scenario? Choose 2 answers

Question200: Match the following loading option to the description of when to use it. "ETL Tool"

Question201: Universal Containers' support teamrequires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solutionshould a consultant recommend to meet these requirements?

Question202: A Consultant has created a custom formula field on Opportunity that multiplies the Opportunity Amount by the Account's Discount field. Which Currency will the formula field use for its value if the Opportunity and the Account records have different Currencies?

Question203: What should access to records be based on?

Question204: Planning an implementation - what should be included in end user support plan - choose 2 answers:

Question205:

Question206: How would you track campaign influence?

Question207: UC determines that opportunities are taking longer to close than in the past. Which action should the management take to determine the reason behind the additional time to close? Choose 3 answers

Question208: CORRECT TEXT
If you work with the same account team regularly, can you set updefaults to manage reusable settings?

Question209: Which of the following steps accurately describe the process map in sales and marketing organizations?

Question210: Sales representatives at Northern Trail Outfitters (NTO) need to collaborate with customers on sales deals to gather requirements, analyse solutions, and deliver proposals. NTO wants to ensure that customers are fully engaged throughout each stage in the sales process. What solution should a consultant recommend to facilitate collaboration with customers? Choose 2 answers.

Question211: Where do you select the "Marketing User" checkbox to enable a user to create, edit, delete, and clone
campaigns; manage campaign members; and edit advanced campaign setup?

Question212: Universal Containers purchased a new marketing database list and wants to use it to run an email campaign for the launch of a new product. The sales team will be responsible for evaluating the respondents and identifying the decision maker before going through the sales process with a prospect.
What steps should a consultant recommend in this scenario?

Question213: Universal Containers uses products in salesforce and has private security model. The product management
Employee do not have access to all opportunities but would like to track the performance of a new product
after it is
launched.
What would a consultant recommend to allow the product management employee to track the performance of
the
product?

Question214: What are the benefits of territory management? Choose 3 ANSWERS

Question215: Northern Trail Outfitters' sales representatives have to be certified to sell items in its Professional catalog.
Which two ways should Salesforce be set up to prevent those who are NOT certified from adding these items to opportunities? (Choose two.)

Question216: Arrange the steps to create a record in the correct order (using Salesforce Classic).

Question217: CORRECT TEXT
What trigger actions are available to a developer if writing anApex triggeron the Chatter Feed Item object?

Question218: Universal Containers is devising a separate sales methodology to upsell service contracts to its existing customer base. The company would like to track and report on these deals separately from other deals. What should a consultant recommend to meet this requirement?

Question219: The sales director of retail products at Cloud Kicks wants to allow cloning of orders to help sales reps process repetitive orders.
What are two guidelines to consider when cloning an order with products? Choose 2 answers

Question220: UC needs to show a dashboard with forecast by product family with quotas. What solution should consultant
recommend?

Question221: The VP of Operations wants to synchronize customer data from the data warehouse with Salesforce. What should the Consultant recommend to ensure data integrity?

Question222: Universal Containers wants to implement best practices for its customer support teams and has decided to follow a Knowledge Centered Support (KCS) methodology Which two benefits can be expected from KCS adoption? Choose 2 answers

Question223: Which two process should be recommended to track the campaigns that influence won opportunities? Choose 2 answers

Question224: Universal Containers would like to implement a solution to hold service reps accountable to customer Service level agreements. Which two steps are necessary to satisfy this requirement? Choose 2 answers

Question225: How can end users work with Salesforce for Outlook? (Select all that apply)

Question226: CORRECT TEXT
What are the differences between account teams and sales teams?

Question227: Cloud Kicks has started its operations in Europe in addition to the U.S. The company has enabled advanced currency management to support both EUR and USD.
Cloud Kicks also has existing roll-up summary fields.

Question228: A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?

Question229: Competitor is beating us out of deals. Where to track competitor product info?

Question230: Cloud Kicks has a complicated sales process and is currently using 12 stages for Opportunities. Sales representatives often have difficulties deciding when to move Opportunities through the various stages.
Which solution should the Consultant recommend?

Question231: Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new
method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents
under 25 MB by the customer.
Which method should the Consultant suggest?

Question232: Universal Containers operates in two currencies: EUR and USD. Its corporate currency is USD. When a sales team member tries to add products to an opportunity for a customer in the Eurozone, they are unable to find EUR prices. What is the likely cause of this problem? Choose 2 answers:

Question233: Universal Containers has configured a private sharing model for accounts and opportunities. As part of its sales strategy, each sales representative collaborates with the same set of Individuals for each opportunity.
What should a consultant recommend to grant sales Rep the appropriate access to an opportunity?

Question234: Universal Containers is implementing Salesforce Knowledge at its contact center. The contact center has a dedicated support team for each product that it supports. Contact center agents should only be able to view articles for the product they support. Which solution should a consultant recommend to meet this requirement?

Question235: Cloud Kicks has a requirement to measure end user adoption and data quality in Salesforce.
Which solution should the consultant recommend?

Question236: Cloud Kicks has a complicated sales process and is currently using 12 stages for Opportunities. Sales representatives often have difficulties deciding when to move Opportunities through the various stages. Which solution should the Consultant recommend?

Question237: Universal Containers (UC) created a new mobile app that enables customers to place orders and track
fulfillment. UC wants to quickly embed customer service into the new mobile app. Which two features should
be added to meet this requirement? Choose 2 answers

Question238: Universal Containers (UC) does business with a Contact associated with a specific Account with the Contact Role of executive. The Contact is also on the board of a nonprofit that has requested a charitable donation from UC. UC wants to the Contact on both Accounts.
What should the consultant recommend?

Question239: What are the key benefits of Territory Management?

Question240: Forecast Category "Closed" can be summarized as:

Question241: Universal Containers agents often need to access the same cases, contacts, and orders multiple times per day.
What should a consultant recommend to meet this requirement?

Question242: Cloud Kicks' marketing department is migrating from its email campaign and management system to Salesforce. The marketing administrator wants to ensure that Cloud Kicks' email templates are retained. Which two solutions should a Consultant recommend for a successful migration? Choose 2 answers

Question243: Universal Containers would like to associate some contacts with more than one Account (e.g., a contact is an employee of one account and on the boards of several other Accounts). What solution should a consultant recommend to meet this requirement?

Question244: Cloud Kicks is excited about implementing Lightning features during the implementation. The company has rolled out a few groups of Sales Cloud users on Lightning already, but not all are trained on the Sales Cloud Lightning features requested for this implementation. What should the Consultant reccomend for a successful deployment?

Question245: Cloud Kicks uses Salesforce in Lightning Experience to manage business Accounts and Person Accounts. The sales director wants to associate Person Accounts to business Accounts and/or Contacts.
Which Salesforce feature should the consultant recommend to meet these requirements?

Question246:

Question247: The Cloud Kicks global sales team has asked for a simpler way to view and manage its Opportunity pipeline. The team is often responsible for hundreds of deals at a time across multiple countries and currencies. The account executive has suggested using the Kanban view. What are three considerations? Choose 3 answers

Question248: A Sales Cloud implementation at Universal Containers requires a global design that involves multi-currency, multi-language, region-specific sales processes and workflows. Which factor is important for optimizing user adoption? Choose 2 answers

Question249: The marketing Manager at UC wants to leverage the power of sales cloud to support the sales following requirement:
- monitor website traffic
- Email 1200 leads per day
- capture customer satisfaction survey result on a web form
- Understand (report) the case of marketing exercise vs sales activity
What should a consultant recommend to meet this requirement?

Question250: Your company has decided they want to track payment and deliveries for their products and services. Place the steps in order:

Question251: Universal Containers has set the organization-wide default to public read-only for accounts, contacts, and
opportunities. Activities are set to be controlled by the parent. The ABC corporation account is owned by a
sales user whose profile grants to create, read, edit and delete access to accounts, contacts and opportunities.
Based on this information, the owner of the ABC Corporation account record has the rights to take which
actions?

Question252: Northern Trail Outfitters (NTO) currently uses the customizable forecasting feature. A sales representative at NTO has four opportunities for the current quarter that are detailed below: * $3,500 opportunity in the Best Case forecast category * $2,000 opportunity in the Commit forecast category * $1,000 opportunity that has been dosed/won * $1,000 opportunity that has been lost What are the sales representatives Best Case forecast for the current quarter?

Question253: Sales rep @ UC collaborates with ABC company on opportunity to sell to XYZ Company. ABC Co has been
added to partner related list on the opportunity. What will automatically happen? Choose 2 answers:

Question254: Your company sells service contracts where the customer pays once a year for a monthly service package.
What type of schedule should you set up?

Question255: A Regional Sales Manager's (RSM) direct reports are frequently added as sales team members for other sales
representatives' opportunities. Which report view filter should be applied to a pipeline report to display all of
the opportunities for which the RSM's direct reports are involved?

Question256:

Question257: Which pair of reports is best associated with the business driver "Manage the Funnel" ?

Question258: Universal Containers wants to provide its resellers a secure portal where they can manage their customer
accounts, submit and track the status of their cases, and view reports and dashboards.
Which solution should a consultant recommend?

Question259: Cloud Kicks uses PDF documents to help the sales team about new products. Which feature should a constant recommend to store these documents?

Question260: CORRECT TEXT
What use cases would validate the use of leads in a Sales Cloud deployment?

Question261:

Question262: Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new
method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents
under 25 MB by the customer.
Which method should the Consultant suggest?

Question263: Territory mgt is enabled. Users should be able to track account plans for each account they have access to

Question264: The Sales Manager at Universal Containers wants to be informed when a lead created from the ""Contact Us"" form on the corporate website has not been followed up within 24 hours of being submitted. What Salesforce feature should the consultant use to meet the requirement?

Question265: Which of the following statements about Standard and Custom Price Books are accurate? (Select all that
apply)

Question266: Cloud Kicks sales representatives are allowed to negotiate up to a 5% discount for the Shoe of the Month dub. Regional sales managers (RSMs) must approve discounts greater than 5%. Regional vice presidents (RVPs) also must approve discounts greater than 10%.
Which two steps should a consultant recommend to satisfy these requirements7 Choose 2 answers

Question267: Universal Container generates the sales proposal for each opportunity and needs to share it with the customer.
All members of the sales team are able to update and comment on the proposal. It is important that customer does not see the earlier version of the proposal or the team comments. Which solution should a consultant recommend to meet this requirement?

Question268: What is a consideration when implementing Advanced Currency Management? Choose 3 answers

Question269:

Question270: The sales director at Cloud Kicks wants to ensure, on the creation of Contacts for an existing Account, that the mailing address of a contact is the same as the shipping address of the parent Account based on the postal code. Which solution should the Consultant suggest to meet this requirement?

Question271: The Consultant at Cloud Kicks has noticed that sales data is quickly outdated and is having issue with keeping Account data updateD. What should the Consultant recommend to maintain up-to-date Account information?

Question272: Universal Containers North American and European sales teams have different business requirements related
to creating new of opportunities in Salesforce. As a result, each team must complete a set of
geographically-specific fields relevant only to their team as well as common fields that both teams complete.
Additionally, each team should NOT be able to report on the others region-specific fields. What solution
should a consultant recommend to satisfy this scenario?

Question273: How would you describe a quota?

Question274: Which of the following stage should be matched with the Forecast Category "Closed"?

Question275:

Question276:

Question277: How is the campaign influence for opportunities impacted when a contact is associated to an opportunity in a contact role, if the influence timeframe for a campaign is 60 days?

Question278: CORRECT TEXT
If you are viewing your forecast and drill down to a team membersforecast how will the opportunity display?

Question279: CORRECT TEXT
Anorganizationwants to keep separate systems as 'system of record'. How would you ensure data integrity in this scenario?

Question280: Universal Containers wants to improve the information profile of its current Contacts in salesforce by using social networking application (e.g. Linkedln or Twitter) to add the information currently gathered for accounts, contacts and leads. Which solution should a consultant recommend to meet this requirement?

Question281: Cloud Kicks Sales Team Folder needs to be shared with the following:
The CEO role, so that view access is granted
The CEO's assistant, so that view, share, save, rename, and delete are granted The Sales Manager for each region, so that view and save are granted.
How should the Consultant configure sharing?

Question282: Are roll up summary fields supported if you are using Advanced Currency Management?

Question283: Which two areas can an Administrator make Open CTI features available to users when building a Lightning App using the App Manager? Choose 2 answer

Question284: CORRECT TEXT
What are forecast categories?

Question285: CORRECT TEXT
What are some examples of how a dashboard push alert can be used?

Question286: Northern Trail Outfitter has created a Complaints custom object related to Accounts. Due to the sensitive nature of these records, the object's visibility has been set to Private. A dedicated subnet of support users who will work on these items has been added to a Complaints Specialist public group. Only users within the Complaints Specialist public group should be able to view and edit any Compliant record.
Which two options should a consultant recommend to meet the requirements? Choose 2 answers

Question287: CORRECT TEXT
What are key ways to manage and measure campaign ROI?

Question288: Cloud Kicks wants to be able to forecast revenue on a quarterly basis. Which date field should the Consultant recommend to ensure accurate forecasting?

Question289: 88. Universal containers has an extensive distributor and reseller community. To help manage this partner
network, the company is implementing a partner portal. What must be considered when setting up partner
users? Choose 2
answers